How To Fix Unsupported/Unrecognized Video Card Error

You've downloaded The Sims 4 game on your computer and then this pops up when you launch the game:

or this one:

Either one might seem like a major stumbling block but don't panic just yet!  Sometimes, especially when downloading the game for the first time, this notification pops up, but does not necessarily mean you cannot play The Sims 4. Just click OK, exit the game, run it again, and see if it still pops up.  

If it does,  check out the following steps to fix this error:

1) Make sure your PC meets at least the Minimum System Requirements

2) Update your graphics driver

Windows (Instructions from

Driver updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:


Updating your graphics driver on Mac isn't as straightforward as Windows, so here are Apple Official sites that you can check instead:

How to update the software on your Mac - Apple Support
Choose your country or region - Official Apple Support

3) Repair The Sims 4 in Origin
4) Start The Sims 4 in Windowed mode

Sometimes the game misreads your PC’s display information that The Sims 4 is unable to load. Starting The Sims 4 on Windowed mode sometimes solves this.

Here is how to do it:

    a) In Origin, right click on the game tile and select Game Properties.

    b) In the Command Line Arguments box, type -w and click Apply.

    c) Launch the game and check if the video card error is fixed. If not, you may have to upgrade your graphics card/system.

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