If you're encountering the "unsupported video card" error in The Sims 4, it's likely because your computer's graphics card doesn't meet the game's minimum requirements. However, there are a few steps you can try to potentially resolve this issue:
- Update Your Graphics Drivers: Make sure your graphics drivers are up to date. Outdated or corrupted drivers can cause compatibility issues with games. You can usually update your graphics drivers through the manufacturer's website or through your computer's device manager.
- Check System Requirements: Verify that your computer meets the minimum system requirements for The Sims 4. You can find the minimum and recommended system requirements on the game's official website or on the packaging if you purchased a physical copy.
- Run the Game in Compatibility Mode: Right-click on The Sims 4 shortcut or executable file and select "Properties." Go to the "Compatibility" tab and check the box that says "Run this program in compatibility mode for:" then select an older version of Windows from the dropdown menu. Click "Apply" and then "OK" to save the changes.
- Update the Game: Make sure The Sims 4 is updated to the latest version. Developers often release patches and updates to address compatibility issues and improve performance.
- Adjust Graphics Settings: Lower the graphics settings in the game to reduce the strain on your graphics card. This may help improve performance and prevent the "unsupported video card" error from occurring.
- Check for Game Mods or Custom Content: If you're using mods or custom content in The Sims 4, they may be causing compatibility issues. Try removing them temporarily to see if the error persists.
- Contact EA Support: If none of the above solutions work, you may need to contact EA Support for further assistance. They may be able to provide additional troubleshooting steps or offer a solution specific to your situation.
Keep in mind that if your computer's graphics card truly doesn't meet the game's minimum requirements, you may experience limitations or performance issues even if you're able to bypass the error temporarily. In that case, you may need to consider upgrading your hardware to fully enjoy The Sims 4.
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