Learn how to resolve The Sims 4 “pack not available” issue using simple EA app fixes and game repair steps.
If you see a “This pack is not available” message while selecting packs, it is usually caused by account mismatches, incomplete downloads, corrupted files, or conflicts with mods. The issue can also occur with the newer Pack Selection feature. Follow the steps below to resolve it.
Quick Fixes (Try These First)
1. Sign out and back into the EA app
Log out of the EA app, fully close it, then sign back in using the account that originally purchased the pack.
2. Restart the game and app
Close The Sims 4, restart the EA app, and relaunch the game. If the issue persists, restart your computer.
3. Check your game library
Open the EA app, select The Sims 4, click More, then choose Expansion Packs. If a missing pack shows a download option, install it from there.
4. Repair the game files
In the EA app, right-click The Sims 4 in your library and select Repair. This can fix missing or corrupted files.
Advanced Troubleshooting (If the Issue Continues)
5. Clear the EA app cache
Use the EA app’s App Recovery option to clear cached data, then restart the app.
6. Delete the localthumbcache file
Go to your The Sims 4 user folder and delete the localthumbcache.package file. This helps resolve loading and pack recognition issues.
7. Verify installation folders
Confirm that the pack’s folder exists in the main The Sims 4 installation directory and is not located inside demo, delta, or temporary folders.
8. Check for mod conflicts
Temporarily remove your Mods folder and restart the game. Outdated mods or script files can prevent packs from loading correctly.
Notes About Pack Selection
The Pack Selection feature allows players to choose which packs load in a save file. If a pack does not appear, it may be due to a temporary recognition issue rather than a missing installation. Always back up your saves before making changes in the Pack Selection menu.
Final Tips
- Make sure the pack shows as owned in the EA app
- Keep the game and EA app fully updated
- Recheck pack availability after repairs or cache clearing
- Following these steps resolves most cases where a pack appears unavailable in The Sims 4.
Following these steps resolves most cases of this issue. For ongoing problems, ensure your game and app are fully updated and review your configuration after major patches.
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